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V+ Launches Free Door-To-Door Return &Nbsp; B2C Platform Service Upgrade.

2011/3/11 11:00:00 72

Free Home Return B2C Platform Service Zhong Kaixin

vancl

(VANCL) its website V+ (vjia.com) has announced that in March, V+ will launch free door-to-door one-time return service in more than 260 cities nationwide. Customers can easily realize a return by making customer service calls.

It is understood that this measure has opened up.

B2C platform customer service

In the first place, it is expected to further enhance the service standard upgrade and competition of platform B2C.

At present, in addition to the northern Guangzhou Shenzhen four cities, Jiangsu, Zhejiang, Anhui, Shandong, Hubei, Guangdong, Hainan, Guangxi, Fujian, Hunan, Hunan, Hunan, Fujian, and other provinces, more than 260 main cities, customers can enjoy free door-to-door replacement service by calling the customer service phone, and can refund cash on the spot.

The cost of refund is borne by V+ company, and the time of arrival and return is in line with the normal delivery time.

V+ president

Zhong Kai Xin

Indicates that VANCL has long been realized.

Door-to-door service

The technology implemented on V+ is quite difficult.

As a large platform that combines many brands, the wide range of door-to-door goods replacement services is quite difficult and challenging.

"There are two main difficulties in carrying out door-to-door redeeming: first, from the products, it is a great challenge for V+'s inventory management to distinguish and place different brands and different sizes of returned goods. It will cost a lot of manpower. Two, the distribution process should be connected to hundreds of logistics companies across the country. These two aspects will increase considerably the cost of returning goods and the rate of reported goods."

"But a good customer experience must be the core part of brand building," Zhong Kaixin said. "V+ is a brand product that meets users' demand for fashion. It also needs to be as considerate and considerate as possible. We hope to create the differentiation and recognition of the V+ platform."

It is understood that at present, V+ monthly sales have exceeded 60 million, and more than 200 traditional brands, Amoy brands and designer brands have been settled.

With the intense competition of e-commerce, service has become an important weight for all e-commerce enterprises to seize market share.

The Ministry of Commerce recently drafted the "third party e-commerce paction platform service specification" (Draft for solicitation), and openly solicited opinions for the public, encouraging the platform operators to establish a cooling off period system, allowing consumers to cancel the order without reason during the cooling off period.

"We are in the forefront of the industry," said Zhong Kaixin, President of V+.